Find Help and FAQs

Web Browser Requirements Check

Logging in Help

Q) Password is being rejected?
Q) Password reset says Unknown Error?
Q) System appears to log you in, then immediately logs you out?

Registration

Q) How do I register to use the TPM Screening system?
Q) PIN Registration

Returning Users and Organisation

Q) My subscription is due for renewal.
Q) My account has been deleted.
Q) My account is inactive.

Q) What TPM Packages are Available?

Screening System

TPM version 2 has loads of great new features and major improvements, including the ability to: search / filter, edit, delete and even review last actions

Q) What are Profiles?
Q) Selecting a Matrix

Screening

Q) How long do I have to complete a screen?

Saving Tests

Q) Can I quit the Screening Test if we run out of time?
Q) Highlight Marking?

Reports

Reporting

Q) What Types of Report are Available?

Exercise Catalogues: Kinetic Control & Physiotec

Q) How do I create an exercise plan for a client?

Account Settings

Edit Your Account Details

Q) Need to change your name or email address?

Organisation Level Features

Q) Manage Clients and Consultants
Choose which Consultants can see which Client details.

Technical Problems

Missing Names or Missing Data

Unknown Error?

We Welcome Feedback & Suggestions

System Requirements

Technology advancements introduce incompatibilities to the software stack.

We recommend you fully update your system software regularly. Known incompatibility issues have been identified with older Apple iPads, which have reached end-of-life, and are no longer supported by Apple updates. The easy way to find out if this affects your device's ability to use TPM 2.0 is to check the version of Safari. Safari 10 or newer is required to use this Web App.

The problem is not specific to Safari, older versions of Google Chrome do not support Javascript ES6 and also can't be downloaded on unsupported hardware.

Need more Help?

If you are still experiencing an issue, please complete the below questions and we will raise a support request with our IT team.

Contact Us: Email TPM Support Team

Last Updated: 12/11/19 13:59:42.