Find Help and FAQs

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Logging in Help

Q) Password is being rejected?

For security, existing users of TPM 1.0 you'll need to strengthen your password by using the password reset button, which sends an email and has a link to reset your password. Be sure to add our email to your address book to prevent email getting missorted as junk mail.
Passwords need to meet the following criteria: Minimum length 8 letters, with at least a symbol, upper and lower case letters and a number.
Ensure the email address is the same as the one you registered the account with.
Try a different internet browser (ideally Chrome).
Clear your cache/internet history.
If the above does not work then reset your password here and check your email folders. Note: Filtering is unreliable, please check your Junk mail folder.

Registration

Q) How do I register to use the TPM Screening system?

TPM Screening system requires user's to complete training and become qualified before being able to run Screens.
You can register as a new user on TPM with a valid PIN received after training.
New users. Your account must be activated before being able to log in.
To join an existing Organisation, register using their Organisation ID.

Q) PIN Registration

You can register as a new user on TPM with a valid code.

Returning Users and Organisation

Q) My account is inactive.

Existing users: All the data from TPM 1.0 is available to TPM organisations with active subscriptions. To renew your subscription [Contact Us]
TPM 2.0 has all the best features from the earlier version, and loads of new features to assist you and your clients.
Elearning refresher courses run every 3 years. Training is mandatory for all users.

Q) What TPM Packages are Available?

TPM Pro
TPM Elite

Screening System

TPM version 2 has loads of great new features and major improvements, including the ability to: search / filter, edit, delete and even review last actions

Q) What are Profiles?

You need to create a profile before being able to run a screen. A profile represents one Client and a Matrix. We recommend you complete the profile accuratley so we can provide anonymous demographic detailed comparisons against similar profiles.
Once you have created and saved a profile you can no longer change the Matrix Type.

Q) Selecting a Matrix

On the Client Profile page you can select the most suitable Matrix for the screening. *Some legacy accounts might be missing Matrices. Contact us for assistance.

Screening

Q) How long do I have to complete a screen?

You can Save/Exit, then Continue where you left of within 4 weeks.

Saving Tests

Q) Can I quit the Screening Test if we run out of time?

Yes, you can. However, tests must be completed in full before the system allows you to progress.
Save & Exit | Previous | Next – These buttons Save Analysis Data during a Test.
The Exit button does not Save, or affect analysis scores.
Expert Tip: Use Tab → Space Key to toggle Y/N for quicker keyboard input during analysis scoring

Q) Highlight Marking?

Rows can be highlighed as markers by clicking the row, to deselect click the row again.

Reports

Reporting

Q) What Types of Report are Available?

Individual Reports: After you have completed a Screen, the report will display Assets and Risks based on the assessment.
Group Reports: A group report compares a set of Client's profile over time. You can create and manage groups per organisation. Group reports will have Charts and Graphs, Movement Efficiency and a breakdown of Site Specific Graphs.
Comparison Reports: When you have completed multiple screens on a profile, you can compare the results side by side over time. Comparison reports have much more detail. You can see individual site Graphs showing Assets and Risk - ideal trackers for your Physio to pinpoint strengths and weaknesses.
Collections: Collections provide the ability to manage a collection of profiles as a Team. No reports are generated for collections. [WIP]
Downloading a Report: You can view PDF reports in your browser or download reports. PDF compatibility varies between readers. We recommend Adobe Acrobat.
Printing Reports: You can print directly from Chrome web browser.

Exercise Catalogues: Kinetic Control & Physiotec

Q) How do I create an exercise plan for a client?

1) Create or modify a Client profile, and choose Yes to enable Physiotec. 2) From the Client's page, find the profile and click Exercise catalogue. The link opens a new window to our catalogues. From there, you can assign exercises to your clients and send by email.
You can also enable Physiotec on Client profiles you have previously created, by Editing the profile: From the top navigation, go to Clients > My Clients > Client Name > Edit Profile > Physiotec Enabled (Yes/No) > Save.

Account Settings

Edit Your Account Details

Q) Need to change your name or email address?

1) Log in to your account. 2) Using the Links at the top of the page go to My Profile. 3) Enter new details to update your account, then login to reauthenticate.

Organisation Level Features

Q) Manage Clients and Consultants

Choose which Consultants can see which Client details.

Edit Your Organisation Details
Add or Remove Clients
Add or Remove Consultants

Technical Problems

Printing Report Downloads

From the results page click the "Download Results PDF" button. Open the download document, then go to the printer setting. The default page size in the UK is A4. Other regions (USA/Canada) or printers that have different size paper can correct margin problems by using the scale to fit page printer settings option.
PDF documents can be opened by different reader software. Adobe, or Chrome web browser for example. You might find better printouts can be obtained by printing directly from the webpage using Chrome > Print > More Settings, then finding the best print settings whilst checking the preview.

Missing Names or Missing Data

The new system has many major improvements. Some pages and reports have new fields which require new data. If information appears to be missing, simply edit the profile or edit the organisation.

Finding Client Profiles

NEW FEATURE 06/07/2020: Intelligent search filters on "My Clients" page show the first 10 profiles, sorted alphabetically.

The arrows sort columns A-Z or Z-A for results on one page.

To find more, you can either browse your Client list page by page or Search by Name, the Matrix and month (if known).

The Find button returns only matching results from the server, whereas the default view is an in-page quick search, which filters text, matching words on that page only.

Unknown Error?

Due to security, the system needs to reauthenticate user sessions periodically. This can manifest itself 4 hours after logging in or when the sytem needs to do a software update.
1) Log out and log back in again.

We Welcome Feedback & Suggestions

Please reach out to us by using the contact us form below for any feedback or suggestions.

System Requirements

Technology advancements introduce incompatibilities to the software stack.

We recommend you fully update your system software regularly. Known incompatibility issues have been identified with older Apple iPads, which have reached end-of-life, and are no longer supported by Apple updates. The easy way to find out if this affects your device's ability to use TPM 2.0 is to check the version of Safari. Safari 10 or newer is required to use this Web App.

The problem is not specific to Safari, older versions of Google Chrome do not support Javascript ES6 and also can't be downloaded on unsupported hardware.

Need more Help?

If you are still experiencing an issue, please complete the below questions and we will raise a support request with our IT team.

Which browser are you using?
If you are receiving an error code, what does it say?
Provide the email address of the account your are having issue with.
State the profile name and ID. (Copy the URL from the address bar on the Edit profile page).
Provide the Report ID when specific to a report. (Copy the URL from the address bar on the Report page).

Contact Us: Email TPM Support Team

Last Updated: 06/07/20 09:07:15.